Every product on Hannah Suspension is listed for one exact application. The years, model, drivetrain and position in the title are the fitment. If you order the part in the title for the truck in the title and it does not fit, that is on us.
What we cover
- Wrong fitment per the listed title: full refund, no restocking fee, and we pay the return shipping label.
- 30 days from delivery to start the claim.
- Part must be uninstalled, unscratched and in its original packaging.
What we do not cover
- Trims and configurations listed under Exclusions on the product page (Raptor, TRX, Tremor, Rebel, Power Wagon, Trail Boss, ZR2, TRD Pro, Lightning, factory air ride, factory lift packages and similar). If it is on the exclusion list, it is not a fitment error.
- Parts that have been installed, torqued, scratched or had hardware removed. Suspension components cannot be resold once installed, so check fitment before the truck goes on the lift.
- Special-order and custom-valved products, which are marked on the product page.
- Changed your mind, ordered the wrong lift height, or bought a 2WD part for a 4WD truck when the title said 2WD. Those return under the standard policy with the restocking fee.
How to claim
Email support@hannahsuspension.com with your order number, your truck's year, model, drivetrain and trim, and a photo of the part next to the mismatch. We will send a prepaid label within one business day.
Not sure before you order? Email us the VIN and the part and we will confirm it. That check is free and it is faster than a return.